Responsible Gaming
Introduction
At Victoria Jones Wellbeing, we believe that online casino gaming should be enjoyed as entertainment only. Gambling should never be viewed as a way to earn money, pay bills, or solve financial problems. It's important to approach gaming with realistic expectations and to only gamble what you can afford to lose.
We are committed to promoting responsible gaming practices and supporting the wellbeing of our players. If you choose to play at William Hill online casino, please do so responsibly and within your means.
Age Verification
Online casino gaming is only available to individuals aged 18 years or over in the United Kingdom (or the legal gambling age in your jurisdiction). William Hill takes age verification seriously and may request proof of identity to confirm your age before allowing access to gaming services.
If you are under the legal gambling age in your country, you must not access or use William Hill's online casino platform.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be aware of the following warning signs:
- Chasing Losses: Continuing to gamble in an attempt to recover money you've lost
- Hiding Gambling: Keeping your gambling activity secret from family or friends
- Loss of Control: Being unable to stick to limits or stop when you intended to
- Neglecting Responsibilities: Prioritising gambling over work, school, or family obligations
- Using Gambling to Escape: Gambling to cope with stress, anxiety, depression, or other emotions
- Borrowing Money: Taking out loans or borrowing money to fund gambling activities
- Increasing Stakes: Needing to gamble with larger amounts to achieve the same excitement
- Mood Changes: Experiencing irritability or mood swings when unable to gamble
- Failed Attempts to Quit: Repeatedly trying and failing to reduce or stop gambling
If you recognise any of these signs in your own behaviour, please reach out for help immediately.
Self-Help Tools & Features
William Hill provides several responsible gaming tools to help you maintain control of your gaming activities:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Limit the amount you are willing to lose during a gaming session
- Session Time Limits: Set a maximum duration for your gaming sessions
- Reality Checks: Receive periodic reminders about how long you've been playing and how much you've wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from William Hill's platform if you need a break
- Account Closure: Request permanent closure of your account if you wish to stop gambling entirely
We strongly encourage you to use these tools proactively to support responsible gaming habits.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available. Please contact one of the following organisations:
United Kingdom
- GamCare: Free, confidential support for problem gambling. Telephone: 0808 8020 133 | Website: www.gamcare.org.uk
- GamStop: The National Self-Exclusion Scheme for online gambling. Register to self-exclude from all GamStop-licensed operators. Website: www.gamstop.co.uk
- Gamblers Anonymous: Support groups and peer assistance. Website: www.gamblersanonymous.org.uk
- National Problem Gambling Clinic: NHS specialist treatment service in London. Telephone: 020 7054 2000
International Support Services
- Australia: Gambling Help Online - www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council - www.responsiblegambling.org
- United States: National Council on Problem Gambling - www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) - www.bzga.de
Get Help Today
If you are experiencing problem gambling, please seek help immediately. There is no shame in asking for support—problem gambling is a recognised condition, and professional help is available.
Contact GamCare on 0808 8020 133 (24/7, confidential, free) or visit their website at www.gamcare.org.uk.
Remember: You are not alone, and recovery is possible with the right support.